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Extra costs

Name: Extra costs
Brand: IndochinaLight
Price: 190.00 USD
Availability: InStock

Extra costs

$190.00

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Shipping calculated at checkout.

Quantity

Description

Hello and thank you for choosing us.
Why do you have to pay this fee?
- Sometimes custom orders will incur additional costs.
- Shipping costs suddenly increase abnormally due to international trade tensions.
We always try our best and support customers to get the best price. However, sometimes there are unexpected costs. We hope you understand this inconvenience.

Shipping & Delivery

At IndochinaLight, all items are crafted on demand to ensure unique quality.

Shipping Fees

Free Shipping: Available worldwide for all orders over $200.
Flat Rate: Orders under $200 have a capped shipping fee of just $20.
In-Stock Items: Items not specifically marked as "Pre-Order" are in stock and ready for immediate dispatch.

Processing Time

Total Delivery Timeline: Processing Time (3-5 days) + Shipping Time (17-22 days).
Handmade Care: Processing time is essential, as each item is meticulously handcrafted and carefully packaged.
Continuous Operations: We process and ship orders 7 days a week.

Shipping Time by Region Standard shipping times vary depending on your location:

🇺🇸 US, 🇨🇦 CA, 🇦🇺 AU: 20-25 days
🇬🇧 UK, 🇪🇺 EU: 20 days
🌍 Rest of World: 30 days
Express shipping is available in all regions (7-10 days) via FedEx/DHL for an additional fee.

Note: Occasional delays may occur due to customs or local conditions, but 99% of orders arrive on time. For more details, please refer to our full Shipping Policy.

Secure Payment & Warranty

Payment Options

Credit cards: Visa, Mastercard, American Express, Discover, and Diners Club
Digital wallets: PayPal, Apple Pay, Google Pay, Meta Pay, Shop Pay
Local payment methods: iDEAL (Netherlands), Bancontact (Belgium)
Security: 256-bit SSL encryption, your card details are never stored on our servers

Warranty

Warranty covers: 2-Year Limited Warranty covering manufacturing defects
Warranty does NOT cover: damage from improper installation, outdoor use, use of bulbs exceeding 60W, or normal wear and tear
To make a warranty claim: email service@indochinalight.com with photos and a description. We respond within 24 hours

Easy Returns & Exchanges

We accept free returns if there are defects due to production or shipping damage
Return request must be made within 30 days of receiving your order
To request an exchange (size or color): contact us before sending the item back, and we will hold the replacement for you
Condition for return: keep the product and its original packaging intact; do not install or modify before deciding to return
Refunds are processed within 2–3 business days after receiving and verifying the return
For full details, see our [Return & Refund Policy]

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MEASURING FOR PENDANT LIGHTS

Guide to choosing pendant light cord length and size for perfect fit and ambiance in any space

Entryway

Stairwell

Living Room

Kitchen Island

Dining Oval Table

Dining Rectangular Table

In Bedroom

Beside the Bed

THE PRODUCTION PROCESS OF HANDCRAFTED PENDANT LIGHTS

IndochinaLight meticulously transforms sustainable bamboo and rattan into exquisite, resilient hanging lights through a detailed six-step process, ensuring each eco-friendly handcrafted pendant light combines aesthetics and durability.